30-day returns

You may return your rug pad within 30 days of delivery for a full refund, as long as it is not soiled and has not been trimmed or cut. Soiled includes pet urine, pet accidents or other stains.

Free return shipping

We pay for return shipping. To start a return, email us at consumer@rugpadpets.com with your order number. We'll reply with a prepaid return label and instructions. Please pack the pad the way it arrived and drop it off at your nearest UPS location. Returns sent without contacting us first may not be accepted.

Refunds

Once your return arrives and is inspected, we'll email you to confirm. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take a few extra days to post the refund.

Damaged, defective or wrong items

Please check your order when it arrives. If anything is damaged, defective or not what you ordered, contact us right away at consumer@rugpadpets.com or (307) 456-4079. We'll replace it or refund you at no cost.

Exchanges

To exchange a size or thickness, return the original pad using the steps above and place a new order for the one you want.

Not returnable

• Soiled rug pads, including pads with pet urine or pet accidents.
• Rug pads that have been trimmed or cut to size.

Contact

RugPad Pets
340 Marine Dr SE, Calhoun, GA 30701
Email: consumer@rugpadpets.com
Phone: (307) 456-4079